Senior Application Support Engineer (Linux, Opensource, £35-40k)

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £35000 - 40000

Updated 1 week ago

Reference 1353560

 Job Description

We are working with one of the leading Cyber Security teams in Belfast to recruit for a Senior Application Support Engineer.

Senior Application Support Engineer (Linux, Opensource, £35-40k)

We are working with one of the leading Cyber Security teams in Belfast to recruit for a Senior Application Support Engineer.

The ideal candidate has a minimum of 5 years previous Technical Support experience with enterprise software application products and enjoys working with customers to help them to resolve technical issues.

There is a small on call requirement but this would be a maximum of one weekend every 6 weeks.

Must be able to work off-hour shifts on an as needed basis.

General Responsibilities

  • Diagnose complex problems in a 3-tier environment working with Docker containers, operating systems, and databases
  • Provide email, phone and VC technical and product usage support to customers
  • Work with the pre-sales team to provide technical support for sales activities where needed
  • Proactively provide online content, including solutions to common problems, preventative advice, and answers to customer forum questions
  • Deliver customer satisfaction by resolving each case in a timely manner

Qualifications and Education Requirements

The core technical requirement for this position is:

  • Linux shell scripting and administration

“Nice to have” technical requirements include:

  • Docker container-based deployments
  • Web application servers, particularly Tomcat
  • Databases and SQL (Postgres)
  • Kubernetes opensource container orchestration system
  • Programming experience e.g. Java, JavaScript, C++
  • Open Source Software Components such as Apache Tomcat, PostgreSQL, Solr
  • Jenkins, TeamCity, or other build management/integration systems
  • Opensource software compliance and security

Salary/Package

  • Salary: £35-40k
  • Bonus: 10%
  • Pension
  • Healthcare