RSA Northern Ireland Insurance Limited

Property Damage Claims Handler

Location UK / Belfast

Job Type

Salary Not disclosed

Updated 4 days ago

Reference 1351433

 Job Description

Excellent opportunity for a Property Damage Claims Handler based in Belfast City Centre

Property Damage Claims Handler

Job Ref:

484

Job Title:

Property Damage Claims Handler

Location:

Belfast City Centre

Vacancy Description

Property Damage Claims Handler

Jobs like this involve handling standard cases using agreed claims processes to achieve settlement and business objectives. You will spend the majority of your time managing customer interactions, liaising with suppliers, replacing and supplying appropriate goods and services, escalating non-standard or complex cases, supporting colleagues and involved in reviewing policy wordings. You will be desk based dealing with customers and third parties on a one to one basis, although you will also work with other colleagues and be part of a team. You will have strong communication, negotiation, organisation skills and good attention to detail

Jobholders are typically responsible for:

  • Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
  • Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
  • Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
  • Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
  • Supporting more experienced colleagues in the handling of non-standard cases.
  • Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.
  • This job will typically be measured with the following KPI’s
  • Customer satisfaction and retention levels.
  • Quality and levels of service delivered.
  • Operational efficiency.
  • Personal contribution to team productivity .
  • Application of People Expectations.
  • Application of RSA NI policies and procedures.
  • Compliance with legal, regulatory and policy requirements.
  • Departmental performance targets.

Size & Scope:

Working in the Commercial Property and Motor Damage Claims team you will be handling a portfolio of Commercial Property, Marine and Engineering claims. In addition you will provide support to colleagues in Commercial Motor Damage claims and report to the Motor Damage & Commercial Property Team Lead.

Jobholder Requirements

  • Belfast based with knowledge of the local market
  • Minimum 2 years’ experience handling Commercial Property Claims.
  • Previous experience handling Marine, Engineering and/or Commercial Motor Damage claims would be an advantage.
  • Customer focused with a proven record of delivering outstanding levels of service.
  • Positive ‘Can-Do’ attitude.
  • To work at all times within your individual claims handling license.
  • To have a full understanding of relevant legislation and market agreements and developments.
  • To adhere at all times to Claims Best Practice
  • To participate in project work as it arises.
  • Competence in Microsoft Office and claims handling applications.
  • Cert. CII qualified or similar would be an advantage.

To apply please click on the APPLY NOW button below to be directed to the company website