Location UK / Ulster
Job Type Permanent full-time, TemporaryContract
Updated 4 days ago
Customer Service Manager
CUSTOMER SERVICE MANAGER – BELFAST
Purpose / Overview:
Responsible for managing the delivery of support services, and managing the client-relationship, across a variety of projects including resources, finances and reporting. Ensures team adherence to the Kainos Support Services ITIL aligned quality standards including ISO20000 and security standard ISO27001.
Will be required to manage the transition of projects from the development environment into support and project manage minor development/service work.
Responsible for ensuring client requirements are met and seeks to improve the service to the benefit of both Kainos and the client; assists the senior management team with business growth within existing accounts as well as supporting Pre-Sales activity for potential new clients.
Kainos is a professional services organisation with clients spread across the globe and we deliver projects both from client site, and from our offices. While we will attempt to base you on projects near or at your contracted office location, you need to be willing to travel to client sites and spend time away during the week if it is required.
Given the range and nature of work that we carry out for our clients, all Kainos employees are required to possesses up to date security clearance (Basic Disclosure, Access NI etc), if you do not already possess this, you will be asked to apply for it prior to joining Kainos.
We’re an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks of life, including those with criminal records. Everyone who is offered a position here undergoes a background check, however no one is treated differently due to their background where it isn’t relevant to the role. It’s important to note – failure to reveal information which is relevant to the position sought, could result in us having to withdraw the conditional offer of employment.
In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences.