Customer Service Advisor (Aftersales) – Dungannon

Location UK / Tyrone

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 6 days ago

Reference 1353496

 Job Description

Donnelly Group have an exciting new role in Dungannon for a Customer Service Advisor. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

CUSTOMER SERVICE ADVISOR (AFTERSALES) – DUNGANNON

Working Hours: Full Time

Location: Mitsubishi Dungannon

Donnelly Group have an exciting new role in Dungannon for a Customer Service Advisor. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion. This customer service role is based in our Aftersales Department and this role offers a unique opportunity to work across both Parts and Service.

Parts

You will advise customers on the correct products for their vehicle, discussing availability and prices. You will process transactions from taking initial orders, through to tracking orders and processing payments.  The role also involves stock replenishment, stock returns, and keeping our stock management IT system up to date.

Service

You will welcome customers to the department, organise department bookings for service and schedule work for our Service Technicians. The role also involves prospecting for service work to encourage customers to avail of special offers available to them and carrying out customer follow up calls to build customer loyalty and encourage repeat after sales.

At all times you will ensure that every customer receives exceptional service.

We are looking for an enthusiastic, well-organised person with excellent communication skills and IT aptitude.

In return we offer:-

  • an attractive remuneration package with the opportunity to earn additional performance related bonuses;
  • 30 days holidays (20 annual and 10 public holidays);
  • Access to Healthcare plan;
  • Automatic Cover in Donnelly Group Life Cover plan;
  • Access to Childcare Vouchers;
  • Access to Free W5 Family passes;
  • Access to Car Purchase Schemes
  • Other Information

Working hours are: 40 hours per week plus Overtime opportunity

This role will involve Manufacturer­ Training Programmes.

To apply please click the APPLY NOW button below to be directed to our website.

Closing Date: August 17, 2018