Location UK / Tyrone
Job Type Permanent full-time, TemporaryContract
Salary Not disclosed
Updated 6 days ago
Donnelly Group have an exciting new role in Dungannon for a Customer Service Advisor. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.
CUSTOMER SERVICE ADVISOR (AFTERSALES) – DUNGANNON
Working Hours: Full Time
Location: Mitsubishi Dungannon
Donnelly Group have an exciting new role in Dungannon for a Customer Service Advisor. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion. This customer service role is based in our Aftersales Department and this role offers a unique opportunity to work across both Parts and Service.
You will advise customers on the correct products for their vehicle, discussing availability and prices. You will process transactions from taking initial orders, through to tracking orders and processing payments. The role also involves stock replenishment, stock returns, and keeping our stock management IT system up to date.
You will welcome customers to the department, organise department bookings for service and schedule work for our Service Technicians. The role also involves prospecting for service work to encourage customers to avail of special offers available to them and carrying out customer follow up calls to build customer loyalty and encourage repeat after sales.
At all times you will ensure that every customer receives exceptional service.
We are looking for an enthusiastic, well-organised person with excellent communication skills and IT aptitude.
In return we offer:-
Working hours are: 40 hours per week plus Overtime opportunity
This role will involve Manufacturer Training Programmes.
To apply please click the APPLY NOW button below to be directed to our website.
Closing Date: August 17, 2018