Credit Controller

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 4 days ago

Reference 1352009

 Job Description

Excellent opportunity for a Credit Controller based in Belfast

Vacancy: Credit Controller         

Reference: VCCT18

Date: 3rd August 2018

Contract: Fixed Term – 12 months

Location: Newforge Lane, Belfast

Company Background

Viridian is the leading independent energy company in the all-Ireland market.  With an annual turnover of circa €1.5 Billion and employing 700 staff across NI and ROI, the Viridian Group is one of Ireland’s Top 50 Businesses. The Group comprises Power NI, Power NI Power Procurement Business and the Energia Group of Supply, Generation and Renewables companies.  Together, we supply c. 25% of Ireland’s domestic electricity, business energy and green energy markets. 

As a Great Place to Work, and one of Ireland’s 20 Best Large Employers, our people are at the heart of our business – we offer competitive reward packages, an extensive Health & Wellbeing programme, and support for your ongoing learning and development.  We also offer a welcoming working environment built around high-performing teams, and the scope to grow your career and take on new challenges. 

As a forward thinking and innovative organisation, Viridian businesses have been first to market with many major initiatives in the Irish energy sector in the last 15 years. It’s a trend we plan to continue, through the drive, talent and energy of our exceptional people.

Purpose of the Role

The main objective of the Credit Controller role is to reduce arrears in line with target while at the same time ensuring all market Codes of Practice, Data Protection and in house department procedures are followed.  The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Energia is seeking to recruit an experienced Credit Controller for this post due to the level of responsibility and autonomy to be taken on from the outset. The role will be based in Newforge Lane, Belfast.

Main Duties:

  • Making outbound calls to customers in line with company procedure to discuss accounts and arrange payment.
  • Taking inbound calls and dealing with customer queries with the ultimate goal of obtaining payment.
  • Managing a debt list portfolio.
  • Ensuring that all debt management activities adhere to Regulatory Codes of Practice, Data Protection and in-house procedures.
  • Monitoring and actioning system To Dos as required and in line with targets.
  • Updating customer contacts on the in house billing system.

Benefits and Location

The post will be offered on a fixed term contract basis (12 months) and will include an attractive benefits package, including a salary to reflect the skills and experience of the successful candidate.  The post will be based in our offices at Newforge Lane, Belfast

PERSONNEL SPECIFICATION

Knowledge and Experience:      

Essential

  • Significant relevant experience in a credit control role.
  • Detailed understandings of debt chase protocol.
  • Experience of effective negotiation with customers in difficult situations.
  • Experience of working in a busy, high volume environment and working towards KPIs.
  • IT literate, particularly in MS Office.

Desirable

  • A general understanding of the gas and electricity industry.
  • Previous experience of working within an environment governed by strict policies, procedures and regulatory requirements.

Competencies:

Drive for Results

Consistently delivers against targets.  Able to prioritise and operate effectively even when under pressure.

Judgement and Decision Making

Makes good decisions based on information. Knows when to ask for assistance & when flexibility is needed. Is open to the need to change and learns from experience.

Communication

Clearly communicates thoughts & information. Able to speak and write in a clear manner. Able to empathise with internal & external customers.

Managing Relations 

Develops & maintains effective internal (& external) working relationships. Cooperating well and sharing knowledge & experience with others.

Additional Requirements:          

The job requires a considerable degree of commitment, flexibility and adaptability on the part of the job holders to meet quality standards, work deadlines and the changing needs of the business. The individual must have the ability to resolve problems and handle routine work with limited supervision.

To apply

Please email your CV via the APPLY button below. Applicants should ensure that they provide details in their CV of the specific relevant experience gained in current and previous roles, including how they meet the above criteria.

Please also complete the attached Monitoring form. Applications will be considered incomplete if the monitoring form is not returned.

All correspondence will be communicated via email.  A reserve list will be held for 6 months in which you will be placed if you are suitable for the role. 

The closing date for applications will be 26th August 2018.

Viridian Group is an equal opportunities employer.