Customer Service Administrator

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £10000 - 20000

Updated 2 weeks ago

Reference 1351109

 Job Description

Honeycomb is delighted to be assisting a reputable financial services company with the recruitment of a team of Financial Services Administrators.

Honeycomb is delighted to be assisting a reputable financial services company with the recruitment of a team of Financial Services Administrators.

The Job Role

  • To deal with inbound calls and product enquiries, fulfil requests for information and create/book Appointments.
  • To pro-actively make outbound calls with the aim of booking an Appointment, assist stalled online customers or instigate the return of application packs.
  • To fully understand and be able to skilfully deliver the key benefits of the service and manage objections in a polite and professional manner with the aim of booking an Appointment.
  • To manage and maintain a diary system that ensures call-backs are well timed and delivered.
  • To provide a prompt, friendly and efficient initial point of contact for customers within a team based call centre environment
  • To pro-actively foster and develop on-going relationships with Retirement Co-ordinators, Retirement Advisers and clients
  • To provide and maintain excellent levels of customer service, in line with the required delivery measures. To adhere to agreed third party service level agreements and quality standards.
  • To accurately update Customer administration systems.

Qualities

  • Values: Proactively contribute to and act in line with the JRP Group values, encourage a high performance cultural environment, facilitate continued and improved company reputation and success
  • Treating Customers Fairly: Work within the company’s Treating Customers Fairly (TCF) policy framework and specifically working practices identified in the department TCF policy.
  • Risk: To understand and work within the company’s risk framework

Qualifications

  • CF1 & 7 or equivalent, CMAP 1 & 2, or MAQ would be an advantage though not essential
  • Customer Service focused
  • Excellent communication skills – with the ability to communicate information across different media (e.g. telephone, letter, e-mail)
  • Ability to apply technical knowledge to create practical and effective solutions
  • Clear focus on quality, service and results
  • Flexible approach, ability to work as part of a team in a fast moving environment
  • Preferably experience of working within a call centre, handling inbound calls and fulfilling customer requirements and selling the service & benefits
  • Experience of out bound call making and appointment booking from a wide variety of enquiries.

Skills and Knowledge

  • Customer Service focused
  • Excellent communication skills – with the ability to communicate information across different media (e.g. telephone, letter, e-mail)
  • Ability to apply technical knowledge to create practical and effective solutions
  • Clear focus on quality, service and results
  • Flexible approach, ability to work as part of a team in a fast moving environment

Experience

  • Preferably experience of working within a call centre, handling inbound calls and fulfilling customer requirements and selling the service & benefits
  • Experience of out bound call making and appointment booking from a wide variety of enquiries.

Role: HUB RI Introducer

Start date: TBC

Base salary: £16,000

Employment band: B

Bonus: Up to 25%

Private medical insurance: Yes, individual – provided by Bupa

Holiday: 25 days, plus birthday, plus one extra day p/year after 2 years of service (up to a maximum of 30)

Death in service: x4 annual salary

Sick pay: 65 days full pay followed by 65 days half pay, following this would move to PHI

Permanent health insurance: Up to 75% of your salary until the age of 70, if claimed it is subject to annual reviews

Pension:

Employee contributions

2%

3%

4%

5% or above

Employer contributions

7%

8%

9%

10%

Other optional benefits: Gym discounts, Dental, Cycle to Work, Season ticket loans for Rail/Car Park.

To speak in absolute confidence about this opportunity please contact Joseph O’Hagan, Specialist Consultant at Honeycomb on 028 90 918627, or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are. Please contact us on 028 90 918590.

All conversations will be treated in the strictest of confidence.